Customer services


Estimating & Fitting service

Once you’ve selected a carpet/flooring, underlay, any accessories and additional services required (such as removal of your old carpet), we’ll arrange with you for an estimator to visit your home to measure. Although we can give a guide price based on your own measurements, the firm price estimate will be based on a survey of the site and the measurements taken by your Hudson Flooring estimator.

Our flooring estimator will carefully measure the area and provide you with an in-home estimate for the most cost-effective fit. We’ll discuss your estimate with you, including your selection, appropriate underlay and accessories, and any preparatory work which may be necessary.

For complete ease and convenience, we also offer a number of additional services, including clearing rooms of furniture (free if you are retired) and replacing it after fitting, taking up and disposing of your old flooring and easing doors.

You can accept the estimate during your appointment, or via email, post or phone and we’ll then discuss expected timescales and payment before ordering your flooring. Subject to stock availability, we aim to fit flooring within 14 days of you accepting our estimate.

Please note that while our estimate aims to be accurate, we can’t foresee every issue until fitting has begun and existing flooring has been removed. Additional charges may be necessary, but we will of course discuss these with you before proceeding.

When your new flooring arrives at our warehouse, we’ll contact you to arrange your fitting date. It’s worth bearing in mind that some flooring products need to be delivered to your home ahead of your fitting date, so that they can acclimatise to the location. We’ll let you know if this is the case.


Getting your room ready

Depending on which additional services you’ve arranged with us, you may have to make some preparations before your fitter arrives to fit your flooring. If you’re not using our dedicated removal services, please move any furniture and remove any old flooring to leaving a clear room ready for the fitting. If you’ve booked us to move furniture for you, please clear any objects such as ornaments, and drawer or cupboard contents.


What to expect on fitting day

You or your representative will need to be at home, so that your fitter can discuss your requirements and raise any unforeseen issues.

Our fitters will prepare your sub-floor as necessary and lay your new floor so that it’s just right. When they’ve finished, they’ll remove any waste including your old flooring if you’ve booked the disposal service. They’ll leave the room looking tidy, so you can start enjoying your beautiful new floor.

Introduction to Amtico

At Hudson Flooring we are proud to say that we are one of the few stockists of Amtico products in the south-east of England. Widely recognised as design leaders in the flooring industry, Amtico have been creating high-end innovative flooring for over 50 years. Entirely future-driven, they are constantly releasing new patterns READ MORE…

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Tuesday9:00am - 5:00pm
Wednesday9:00am - 5:00pm
Thursday9:00am - 5:00pm
Friday9:00am - 5:00pm
Saturday9:00am - 5:00pm