Due to a major leak in our client’s home, we were brought in and tasked with the job of supplying and fitting a new floor in a large portion of the home. New flooring needed to be fitted throughout the kitchen, utility room and hall ways. Developing a better understanding of their needs and working closely with the client we were able to help them choose the most suitable flooring for their home. Using a combination of Amtico, hardwood flooring and hard-wearing rugs, we managed to create a floor that was optimised exactly for their family’s behaviour and activity.
"To find a flooring that would fit in with the rest of the home whilst still being practical for the busy family activity. Each of the new floors needs to be suitable for the relevant rooms: Kitchen/Morning Room, Utility room and Hall ways."
How easy was the process of speaking to Hudson Flooring about the delivered product/service?
Tom and Alistair were absolutely brilliant from the beginning of the project. Tom has outstanding knowledge about the industry and the different types of flooring available on the market. Throughout the process he made helpful suggestions and was very patient as he had to work with an unknown
timescale for the project.
Why did you choose Hudson Flooring?
The main reason that we decided to go with Hudson Flooring was down to their incredible level of customer service. From the beginning both Tom and Alistair understood my situation and worked on creating the best solutions for me. They were not pushy or difficult about the unfortunate issue of the timescales. Most importantly, they actually seemed to care about how the house would look at the end of the project.
How did you choose the right type of flooring?
During the beginning stages of the process Tom and I discussed how the floor would be used and what the daily activity was like inside my home, especially as I have young children and dogs. Knowing this information along with the budgets, design and look/feel, we were then able to make an informed decision about what flooring to go ahead with. The process in choosing the flooring couldn’t have gone any smoother, Tom’s knowledge of flooring is second to none. Unlike other companies they never pushed the most expensive options, but looked to provide the best options for my needs.
Were there any roadblocks along the way?
Unfortunately there were some major delays in the building happening on my home, which delayed the project by a number of months. However, Hudson Flooring were more than accommodating and dealt with this news in most professional manner and graciously adjusted their schedules to fit my moving one in!
Can you provide a short description of the finished product?
Hudson Flooring installed beautiful Amtico flooring throughout the downstairs, kitchen, morning room and utility room. For the rest of the house we decided to go with a hardwood floor in the hall ways due to the high traffic and hard wearing rugs by the back doors.
Any final words?
I can honestly say that working with Hudson Flooring was an absolute pleasure. Their level of customer service was so helpful that they made me feel completely confident in everyone one of my decisions. I would happily recommend Tom and Hudson Flooring to all of my friends and family.